choose your style OF CLASS
Performance
Our signature ride! This ride is heavily focused on performance metrics, utilizing both interval training (HIIT) + endurance training. If you’re even a little bit competitive, this ride is for you. Track your fitness journey & PR’s with both in-class data and post-ride summaries.
Joy Ride
This class doesn’t focus on metrics, it’s all about riding to the beat of the music! This rhythm ride involves learning different moves (tap-backs, push-ups, etc.) and fun combinations. Who’s ready to dance?!
Mixed Ride
A Mixed Ride has both Joy and Performance aspects mashed into 1 ride! It has rhythm riding (aka moves & combos) + interval training with a heavy emphasis on Class Goals & Team Races.
Express
A 30-minute express class — shorter, but very efficient! Separate packages are available for just these shorter classes, see the Express Packages. All memberships include Express classes.
Spin + Strength
So you like the arm burn-outs during our normal rides? Then you’ll love this combo class! 35 minutes on the bike, followed up with 10 minutes of exercises off the bike. More core work, arms & glutes!
Beginners
Basics
Join us on the first Tuesday evening of the month for a FREE basics class! We break it ALL down on how to use the bike, dial in your perfect settings, how the metrics work, how to ride to the rhythm and how to layer in choreography when you're ready.
Get ready to sweat, burn some serious calories and have a lot of fun!
Technology
Our mission is to provide the area’s most innovative fitness experience with the best technology and the best instructors. We’ve paired the ultimate studio bike with performance data tracking to help push members past their fitness goals with live metrics and a post-class summary report.
custom Bikes with power
The studio is equipped with 20 custom branded Stages SC3 bikes that have built-in consistency and precision. This smooth-riding, easy to adjust, state-of-the art bike is equipped with Stages Power® Meters and features the Stages SprintShift™ that allows riders to control resistance in two ways for a truly custom experience.
The Stages Power Meter is the most accurate, lightest weight measuring tool in cycling and is changing the indoor cycling industry. Now indoor riders can benefit from the precision of training with power. Whether it is counting calories or logging in-depth interval statistics, Stages Power technology provides the most accurate results ensuring the truest ranking for the most competitive workout. Improvement begins with the right information. Their philosophy? Knowledge is Power.
Each bike has its own self-generating console displaying your current power (watts), cadence (RPM), speed (MPH) and distance (miles). The bikes seamlessly and wirelessly connect to our technology via Bluetooth® and ANT+™. We integrate them with Performance IQ software to show a live leaderboard in the front of the room. Riders are also welcome to pair their own heart-rate monitor devices to the bikes.
performance data tracking (PIQ)
Performance IQ allows us to monitor every rider’s performance in real time using group display at the front of the room. The leaderboard has a wide range of functionality allowing us to rank the riders based on watts, RPM or total energy output. Don’t worry, the system doesn’t display any names but instead uses each rider’s unique bike number.
PIQ is also used to gamify the class by conducting live races and other drills built into the workout. We’ll create teams and race on the big screens to see which team prevails!
Another PIQ feature we’re excited to use is FTP testing and training. Once your individual FTP (Functional Threshold Power) is determined, we’ll use colored zone training to help determine how hard you should be working.
The best part? Immediately after class you’ll get emailed your individual performance summary allowing you to track your progress over time. You’ve probably noticed we’re big data people over here — we believe in measuring success!
concert atmosphere
We’re turning workouts into an immersive experience with our concert-like atmosphere — a dark room with fun accent lighting and loud music hand curated by our instructors. Just like the content you see on Instagram and in the movies!
Our Phillips Hue lighting system creates the most epic visual experience. Prepare to have your senses invoked!
spot scheduling
Book your bike online in advance! No need to rush to class and pray there’s a bike left for you. Simply choose your class from the online schedule and it will then prompt you to choose which bike seat you’d like to reserve. Share your bike number with your friend so they can snag the seat next to you!
Amenities
Free shoe rentals & towels
We want everyone to get the most efficient ride possible so we’re including free shoe rentals in all of our memberships. Don’t worry, we’ll show you how easy it is to clip in! Both workout and shower towels are also included.
digital lockers
It’s a pain to always remember to pack your padlock or to wear that annoying key wrist bracelet. To make it easier for our members, all lockers come with digital locks that reset after each use. You’ll create a temporary 4 digit code, store your belongings and enter that same code after class to unlock it.
performance summary
After class you’ll have your individual performance summary waiting for you in your inbox. Save your reports to track your performance over time as you get stronger and faster.
onsite shower
Want to get a workout in before work or over your lunch hour? We got you covered with an onsite shower stocked with towels and salon-grade shampoo, conditioner and body wash. We want to help make your gym bag a little lighter!
toiletries
Convenience is our goal. Our bathrooms are stocked with deodorant, body lotion, cleansing wipes, hair ties, bobby pins and feminine products. If you forgot something, we’ll likely have it! So next time your hair tie breaks mid-class and your wrist is empty (the worst feeling ever), we’ve got you covered.
what to expect for
Your First Ride
We’re so excited that you’ve decided to sign up for a class! Here are some tips to make your first visit to the studio a breeze.
Ps — don't worry if you’re nervous, we all have to start somewhere! Joywheel is geared for all fitness levels and our instructors will help tailor the workout to your capabilities. Before you know it, you will be addicted and ready for more!
preparing
Come early! Be sure to arrive at least 15 minutes early to the studio. Let the instructor know it’s your first time, they’ll give you a tour and a full run down of the Joywheel experience. They’ll ask you to sign a short waiver, but you can also do this online ahead of time.
Doors will lock once class has begun, so make sure you get there early! This is not a workout where you can arrive late and try to casually sneak in the back. Please be respectful of your fellow riders and arrive early so we can all start on time.
We recommend hydrating well before class and making sure you pack socks and a water bottle. Bottled water is also available for purchase should you forget to bring your own.
Ladies, we recommend wearing leggings instead of short shorts, trust us! Biker shorts are also a good option if you want to wear shorts.
Men, we recommend wearing compression shorts under your shorts or sweats.
If you are between the age of 13 - 17, you will need to bring a signed parental release waiver, found here. They are also available at the studio.
checking in
Upon arrival, check-in using the iPad kiosk at the front desk. If you’re dropping in and aren’t already signed up for a class, tell the instructor you’d like to join the class. They’ll get you registered and ready to go.
We have you covered with complimentary clip-in shoes for every ride! After checking in you will grab your size from the front desk and we’ll teach you how to clip into the bikes. If you want to bring your own shoes, all of our bikes accommodate SPD cleats.
For your convenience, we have digital lockers available to keep your stuff safe while you're in class! We ask that you leave all belongings (yes, even your phone!) in the lockers during class to keep your mind free of digital distractions. We encourage snapping all your social media posts after class!
Setting up
Our team is here to ensure your first ride is motivating, hassle-free and memorable. They’ll help you get set up on your bike by showing you how to clip in and how to adjust the bike to fit you best. We do have an arms portion during the class so be sure to check that you have the right size of dumbbells on the back of your bike.
Once you’re settled into your bike, try exploring your personal console. Our consoles measures wattage, RPM and calories. Your instructor will use these numbers throughout class for the ultimate workout! If numbers aren’t your thing, feel free to ignore their suggestions and just ride.
Then it’s time to start warming up and getting ready to experience your new favorite workout. Leave your worries (and your phone!) outside.
Post ride
After your ride check your inbox for your performance summary email. This will be a detailed report of your individual metrics that allows you to track your progress over time as you get stronger and faster. Use this data to set goals for your next ride.
Be sure to stay hydrated throughout the remainder of the day. If you experience any unusual or persistent symptoms after your ride, we recommend consulting a medical professional.
We can’t wait to see you back at the studio! Sign up for your next ride and bring a friend!
safety
Your safety during class is extremely important to us! Early arrival ensures that our knowledgeable staff is able to help you find the proper settings on the bike to protect your knees and low back. Once clipped in, every bike has an emergency break. Push down on the black resistance knob in the center of the bike to stop the pedals from moving.
Take a moment before each ride to check in with your bike and your body. Make sure all the bike adjustment knobs are locked in and tight, and your shoes are securely clipped in. Throughout your ride, listen to your body! Drink water and participate at a level that is safe and right for you. Our instructors will motivate and inspire you, but there is nobody judging you, so please listen to your body and work at a pace that is comfortable for you. If you have any questions at any time, please don’t hesitate to contact us.
If there’s any questions as to whether or not you should be working out, please consult your doctor. If you experience any unusual symptoms after your ride, please don’t hesitate to seek medical attention.
FAQ
New Riders
How do I get started?
In order to get started, you need to sign up for your own online account. Once you have created an account, you need to purchase classes in order to reserve a bike. Please arrive 15 minutes early so you get properly set up with the bike and can familiarize yourself with the studio. Make sure you tell instructors about any concerns or special needs. Need more help getting started? Give us a call anytime! Please note that riders will not be permitted into class if arriving late.
Do I need to check in when I arrive to class?
Yes! By not checking in, you are considered a no show. You can run the risk of losing your spot and being charged a no show fee.
To check in, simply use the iPad kiosk at the front desk or download our free app to geo check-in upon arrival. If there’s a line, you can also have the instructor check you in.
Do I need special shoes?
Yes! For safety reasons and biomechanical efficiency (meaning you work the muscle groups correctly), we require the use of our complimentary cycling shoes. All pedals are SPD compatible.
To have your shoes ready for you upon arrival, choose your size from the Add-on items when booking your class online or in the app. If you forget, just tell the instructor your shoe size when you arrive and they’ll grab you a pair.
What do I need to bring?
Shoes and towels are provided, but you will need to bring socks and a water bottle. The studio does have a water dispenser if you need to fill your bottle. We like being green! You may also purchase water at the studio.
Make sure to wear comfortable exercise clothing, you will be sweating a lot! To prevent injury, please avoid loose clothing to avoid them snagging on the bike pedals.
Are there showers?
Yes! We have two unisex bathrooms, and one of them has an ADA compliant shower complete with towels. Both bathrooms can be used as changing rooms where you would be able to change and freshen up using complimentary toiletries.
Do you offer child care?
Unfortunately we are unable to offer child care.
Cancellation & Late Policies
What if I'm late?
We all have busy schedules, so we do our best to start and end classes on time. Please come at least 5-10 minutes before class to check in and set up your bike. New riders should plan to come 15-20 minutes before class to be properly set up and to get situated with the studio.
If you know in advance you're going to be cutting it close, please give us a call to notify us. DOORS WILL LOCK ONCE CLASS HAS STARTED.
What is your Class Cancellation Policy?
Our standard cancellation window requires a booked class to be cancelled at least 1 hour before the class starts in order to avoid penalty.
Anybody who cancels after the cancellation window (referred to as a Late Cancel") or does not show up for a scheduled class (referred to as a No Show) will be penalized by either losing that class credit OR incurring a $10 fee (Unlimited members only).
If you’ve already missed the cancellation window, but know you can’t make it anymore, please be a good human! Let us know if you can no longer make it so we can give your seat to another customer AND so your instructor isn’t waiting for you. If you don’t want a penalty, please wait to sign up until you know you can make it to class.
What are the Late Cancel / No Show fees?
Monthly Unlimited members will be charged a $10 cancellation / no-show fee.
Riders using Class Packs, 4x/Mo and 8x/Mo Memberships will lose that class if they late cancel or no show.
Can I reschedule a class on the same day that I missed?
If you Late Cancel for a class, but want to reschedule for another class later in the day, you can do so without penalty. Just make sure to notify us that you rescheduled (so we can waive the penalty.)
If you No-Showed for a class, you will receive the normal penalty depending on your type of membership. You can still reschedule for another class later that day, but you will still be penalized for missing the first one.
How do I cancel a class?
If you need to cancel within the appropriate time, log into your account and navigate to "My Classes." There you will be able to see all the classes you've signed up for. Select the class in question and click "Unreserve" to remove yourself from class. You will not be charged if you cancel at least 1 hour before classes.
If you require further assistance, you can call the studio. Please do not email cancellations. Email cancellations will not be honored. Private group classes require that you cancel 24 hours ahead of time.
Classes
How soon can I reserve a class?
Our schedule shows the next 2 weeks of upcoming classes that can be booked. Unlimited members can book up to 3 weeks out.
How do I get on the waitlist?
If a class is full, you have the option of signing up for the waitlist. Once on the waitlist, you will be notified if a bike reservation becomes available. In order to be on waitlist, you must purchase classes. If you are on the waitlist it is assumed that you wish to take the class. REGULAR CANCELLATION RULES APPLY. That means you must remove yourself off the waitlist if you are not planning on taking the class.
If a spot open ups, you will automatically be enrolled up until 1 hour before class starts. If a spot opens up within an hour of class starting, we will manually contact you to see if you're able to make it.
Do classes expire?
10 class packs have a recurring contract that automatically renews 4 months from the date of purchase OR after the last (10th) class is used — whichever event occurs first. You may contact us to turn off the auto-renew option. Please be sure to use all class packs before they expire to avoid losing classes.
Drop-in classes expire 30 days from purchase.
Can I share my classes?
No. There is no class sharing. Most memberships do include some guest passes though.
Does Joywheel offer Private Group classes?
Yes! Joywheel offers private group rides, corporate rides and ride/fitness parties. These are great for corporate events and team building, birthday parties, bachelorette and wedding parties and more. Please contact studio@joywheelcycling.com for more information.
What's the age limit?
Riders must be at least 13 yrs old to take a Joywheel class. All minors (ages 13-17) MUST have a signed parental release/waiver to be allowed to participate in our classes. The waiver can be found here and is also available at the studio. Once parental permission is granted in writing, all minors can attend classes as they please.
Memberships
Do memberships auto-renew?
Yes, all 3 of our monthly memberships will auto-renew 30 days from purchase. This includes Monthly Unlimited, 8 Rides/Month and 4 Rides/Month memberships. Unused classes DO NOT rollover. They must be used up.
Any student discounts?
Yes! We offer a 10% discount off all monthly memberships. Valid ID must be presented. See here for more details.
Wedding Memberships
Calling all brides and grooms! Preparing to walk down the aisle? We've got a membership for that! Includes a discounted membership for you and/or an accountability partner + awesome perks — including a private ride for your wedding party! See here for more details.
How can I cancel my membership?
Memberships can only be cancelled by completing the Membership Cancellation Form at least 30 days prior to your renewal date (also known as your expiration date). The request form can be accessed here.
If you purchased a special discounted membership that required a minimum number of contracted months, this will not override that contract.
How can I use my Freeze option?
One of our Membership Benefits gives riders the option to put their membership "on hold" for up to 1 month when needed, one time per calendar year.
To activate your Freeze, please fill out the below Request Form at least 2 days prior to your requested Start Date. The request form can be accessed here.
How can I upgrade or downgrade my membership?
Out of classes & want more?! Simply fill out our "Membership Update" form any time you want to upgrade to a higher tier OR if you need to renew early! The request form can be accessed here.
You can also fill out that same in the event you need to downgrade to a lower tier.
Do you have a Referral Program?
Yes! If a new member mentions your name at sign-up, you'll receive a $25 account credit to use towards your next month of membership.
